Frequently Asked Questions

Everything you need to know about booking with RidgeRoost.

Booking Payment & Pricing Pets The Property Trust & Safety

Booking

How does the booking process work?
Select your dates on the property page and click "Request to Book." Fill out a short form with your details. We review every request personally and respond within 4 hours. If approved, we send a secure payment link via email. Your booking is confirmed once payment is complete.
Why do I need to be "approved" to book?
We review each request to confirm availability (synced with our Airbnb/VRBO calendar in real-time) and to ensure the property is a good fit for your group. This protects both you and us from double-bookings.
Is there a minimum stay?
We generally require a 2-night minimum. For peak weekends (Liberty University graduation, holidays), a 3-night minimum may apply.

Payment & Pricing

What payment methods do you accept?
We accept payment via Zelle for fast, secure, fee-free transfers. Zelle is built into most major banking apps. We will send you payment details after your booking is approved.
Are there any hidden fees?
No. Your total includes the nightly rate, a cleaning fee, and applicable taxes. There are zero guest service fees. The price we quote is the price you pay.
How much do I save vs Airbnb?
Airbnb charges guests a service fee of approximately 14% on top of the listed price. On a 3-night stay at our property, that typically saves you $80-120 by booking direct.
Is there a security deposit?
We do not require a traditional security deposit. However, guests are responsible for any damage beyond normal wear. We may offer a damage protection waiver option in the future.

Pets

Are pets allowed?
Yes. We welcome well-behaved dogs. There is a $50 pet fee per stay. Please disclose your pet when submitting your booking request. Cats and other animals require prior approval.
Is the yard fenced?
Yes. The backyard is fully fenced, which is great for dogs. Please supervise your pet outdoors and clean up after them.

The Property

How far is it from Liberty University?
About 3 minutes by car. The property is in the College Park neighborhood, one of the closest residential areas to campus.
Is there parking?
Yes. The property has a driveway and street parking is available. No parking passes are needed.
How reliable is the WiFi?
Very. The network was set up by a professional network administrator with wall-to-wall coverage. It handles multiple devices streaming simultaneously without issues.

Trust & Safety

Is booking on your website safe?
Yes. Payments are handled via Zelle, which is built into most major US banking apps (Chase, Bank of America, Wells Fargo, etc.). No card numbers are exchanged. The site uses SSL encryption throughout, and your booking details are sent directly to the host.
What if I have an issue during my stay?
Contact us directly. You have the host's personal phone number and email. We respond quickly and can address most issues same-day since we're local.
How do I know the property is real?
We have 54 verified reviews and a 4.93-star rating on Airbnb. You can view our Airbnb listing independently to confirm. The property, the host, and the photos are identical.

Still have questions?

We're happy to help. Reach out directly.

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